We offer a 15-day return policy, meaning you have 15 days from the date you receive your item to request a return.
To qualify for a return, your item must meet all of the following conditions:
The product must be undamaged and in its original condition.
At least 75% or more of the liquid must remain in the container.
All parts of the product (e.g., trigger, label, cap) must be intact and included.
To start a return, please contact us at info@cleanngocleaner.com If your return is approved, we’ll provide a return shipping label and instructions on how to send your package back.
Items returned without prior approval will not be accepted.
For any questions regarding returns, you can always reach us at info@cleanngocleaner.com
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect. We’ll evaluate the issue promptly and work to make it right.
The fastest way to get what you need is to return your item and, once your return is accepted, place a new order for the desired product.
Once we receive and inspect your return, we’ll notify you whether your refund has been approved.
If approved, a refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@cleanngocleaner.com